Refund and Cancellation Policy

Payment & Package Discount

All session costs must be paid within 7 days of the assessment (half on the assessment day and half on the first session day) to benefit from the package discount. Otherwise, each session will be charged individually.

Refunds

For any refund, an interview with the clinic manager is required, and the request must be made within 14 days of the assessment.

Session Validity

Session validity differs according to the number of sessions, at a rate of 2 sessions per week.

Attendance, Cancellation & Postponement

Please arrive on time. In case of cancellation or postponement, a call must be made at least 24 hours before the session time; otherwise the session will be counted.

Late Arrival

If you do not arrive on time, any tardy time will be deducted from the session time.

Stopping Sessions

Sessions may not be stopped for any reason except after review and approval of the consultant doctor.

Medical Discontinuity

If sessions are discontinued for a medical reason, a stamped report must be provided with full case details and reasons for discontinuity. We will contact the report provider for follow-up.

Freezing Sessions

To freeze sessions, a text message must be sent to the branch number to be forwarded to the authorized department for approval. The freeze period will not exceed 8 weeks, after which sessions continue as described above.

Session Scheduling

Session dates are not fixed unless a text message is sent to the branch phone to confirm this option. In case of non-attendance, sessions will be counted as scheduled.

Consultation

Consultation must take place within 10 days of the assessment date only.

Session Expiry

If sessions are stopped without referring to the clinic management, they will expire as described above.

Rehabilitation & Hydrotherapy

In case of non-compliance with Rehabilitation and Hydrotherapy sessions, these sessions cannot be done at a later time.