Privacy Policy
Last updated: 12 July 2026
medicureclinic ("we", "us", "our") operates this website and mobile applications (the "Service") to help patients book appointments and to help our clinical and administrative staff manage patient care. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Depending on how you use the Service, we may collect:
- Account information: name, phone number, email address, date of birth, gender.
- Medical information: appointment history, prescriptions, encounter notes, vitals, and other health records entered by you or by our clinical staff during your care.
- Billing information: invoices and payment records related to services you receive at medicureclinic.
- Technical information: device type, app version, and log data used to keep the Service secure and working correctly.
2. How We Use Your Information
- To schedule and manage your appointments with our doctors and clinics.
- To allow doctors and authorized staff to access your medical history for the purpose of providing you care.
- To send you appointment reminders and service-related notifications.
- To process billing and payments for services rendered.
- To improve and secure the Service.
3. Who Can See Your Information
Your medical information is only accessible to the doctors, receptionists, and administrative staff involved in your care at medicureclinic. We do not sell, rent, or share your personal or medical information with third parties for marketing purposes. We may share information with third-party service providers (such as payment processors) strictly to the extent necessary to operate the Service, and only under confidentiality obligations.
4. Data Security
We use reasonable technical and organizational measures — including encrypted connections (HTTPS) and access controls — to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to protect your data to industry standards.
5. Data Retention
We retain your medical and account records for as long as necessary to provide you care and to comply with applicable legal and medical record-keeping obligations in Egypt.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us using the details below, subject to our legal obligation to retain certain medical records. See our Data Deletion Request page for details on how to request deletion of your account data.
7. Children's Privacy
Where a patient is a minor, their account and medical records are managed by a parent or legal guardian who registers and consents on the minor's behalf.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@medicureclinic.site.